If you are an Account Manager, in addition to the terms contained in the Service Agreement, this policy is incorporated by reference, and is legally binding on you. If this Policy conflicts with the Services Agreement, this Policy will prevail to the extent of any inconsistency.
Capitalised words have the meaning set out in the Glossary.
An Account Manager is a person who helps a Hamilton Care And Disability Pty Ltd Client manage their Hamilton Care And Disability Pty Ltd Account and supports received.
Typically, an Account Manager is an unpaid support in a person’s life, such as a family member or significant other. However, an Account Manager can also be a person in a paid capacity, such as a Support Coordinator.
An ‘Account Manager’ is a person that is over the age of 18 and is either:
If this applies, references to ‘you’ in the Service Agreement cover both the Account Manager and the Client, unless the context clearly refers to one or the other; or
If this applies, references to ‘you’ in the Service Agreement cover the Account Manager in both these capacities, unless the context clearly refers to one or the other or the Client specifically.
If this applies, references to ‘you’ in the Services Agreement cover both the Account Manager and the Client, unless the context clearly refers to one or the other.
Your commitments as an Account Manager
As a Hamilton Care And Disability Pty Ltd Account Manager, you agree to support the Client in relation to their responsibilities set out in the Services Agreement or applicable Support Services Guide, either together with the Client, or as a substitute for the Client, as the context requires, and to:
You acknowledge that Hamilton Care And Disability Pty Ltd will only deal with one Account Manager for a Client at a time however with written authority from the Account Manager, Hamilton Care And Disability Pty Ltd will include third parties into any and all communications between Hamilton Care And Disability Pty Ltd and the Account Manager.
If a Client wants to appoint an Account Manager, or if an existing Account Manager needs to be removed, or if the Support Coordinator will no longer jointly manage the Account, the Client, or the existing Account Manager must:
If your authority to act on behalf of a relevant Client ceases, you must immediately notify Hamilton Care And Disability Pty Ltd and cease accessing the relevant Client’s Account. The Service Agreement between you, in your capacity as Account Manager, and Hamilton Care And Disability Pty Ltd will cease.
If you are an Account Manager, you acknowledge and agree that: